Terms and Conditions

Dear User: we warmly welcome you to our digital platform and mobile or tablet application (hereinafter the “Site” or “Platform”), which provides its services through the digital application called “EasyMed” (hereinafter the “App”), owned by Conexión Fácil S. de R.L. de C.V. (hereinafter also “Conexión Fácil” or “CF”), duly registered with the Mexican Federal Taxpayer Registry (RFC) under the code CFA150521HF3.

Use of this Site and of the App is subject at all times to the Terms and Conditions described herein. They must therefore be read and accepted before carrying out any commercial transaction, on the understanding that using the Site constitutes express acceptance of these terms, conditions and privacy policies.

Anyone who does not accept these Terms and Conditions, which are mandatory and binding, must refrain from using the Site, the App and/or the services offered through them, and leave them immediately.

Use of the Site, the App and/or the services by the User implies their express, free, informed, specific and unequivocal consent to these Terms and Conditions and to the Privacy Notice of Conexión Fácil, as well as their express consent to all the policies set forth in these conditions and to the other policies and principles incorporated into them.

Description of the EasyMed App

It is a communication portal in which the User (who, for practical purposes, may be referred to on the website and/or application as the patient, without this implying that Conexión Fácil provides a medical service) [understood as the person interested in the care of their health, other than the doctor, nurse and/or caregiver]; the family member and/or trusted person [understood as the people authorized by the user to access their profile in the App]; and the healthcare staff [understood as doctors, nurses and/or caregivers] interact by sending and receiving information to help the user adhere to the pharmacological medical treatment prescribed by the User’s primary care doctor. Non-pharmacological recommendations prepared by experts in the specific care each User needs are also sent. It is also possible to record the User’s injuries or wounds, together with photographs, for proper follow-up, and to answer surveys about the User’s already diagnosed health problems in order to receive guidance from experts, through notifications and information in videos, infographics, leaflets, texts, among others.

The App also allows alarm limits to be preset for vital parameters (such as blood pressure, heart rate, respiratory rate, temperature, pulse oxygen, glucose levels, weight and height). When a value or aspect of the User’s care is recorded outside the normal range, an alert is issued automatically and a notification is sent to the mobile phone and email of the User, the registered family members and/or trusted persons, and the registered healthcare staff, so that the User or the person authorized by them in the App can take whatever action they consider appropriate.

All of this can be consulted on a smartphone or tablet through the application called “EasyMed”, easily and securely, wherever you are, 24 hours a day, 365 days a year.

Cost of using this App

When the contracted plan includes a free trial period, its length will be communicated to the User at the time of registration, and the first charge will be made when that period ends.

The cost of using the App is MXN $95.00 (ninety-five Mexican pesos 00/100), charged monthly. This price includes the registration of the user, up to two family members or trusted persons (designated by the User), one caregiver and one doctor.

The service is contracted on the EasyMed payment website, which the User reaches from the email or link they receive when registering, and not inside the App. Payments are processed through the following providers, depending on the country, the plan and the institution or agency to which the User belongs:

• Stripe: credit and debit cards. The subscription renews automatically at the end of each period (monthly or yearly) with a charge to the registered card, until the User suspends it as described in the section “Cancellation and/or suspension of the service”.
• Razorpay: cards and the other payment methods offered by Razorpay in the countries where it operates. Renewal is automatic on the same terms as with Stripe.

Conexión Fácil does not store the User’s bank card or payment account information; this information is held directly by the corresponding payment provider. The User will receive confirmation of each payment at the email address they registered.

Terms under which the services are offered

To use the App, you will need a mobile device (smartphone or tablet) that meets the compatibility and system requirements, has a working Internet connection and has compatible software. CF is not responsible for providing the mobile device or the compatible software. Likewise, part of the content may be available to share with members of your family group, trusted persons or caregiver (each of them will need to register, within the limits of the contracted plan set out in the section “Cost of using this App” of these Terms and Conditions).

Conexión Fácil may recommend some services or goods provided by third parties, such as pharmacies, laboratories, medical supply stores and other related services offered through the App. These goods or services will be contracted directly by the respective Users, so Conexión Fácil will not under any circumstances be responsible for the relationship that the User, their family members, trusted persons, or even the healthcare staff, have with such third parties.

Restrictions on the use of the services

1. Capacity of the Users

Minors and persons lacking legal capacity. The platform may only be accessed and used by persons who, under applicable law, have full legal capacity to enter into legal acts. Any access to the site with a registered password and Username will be understood as access by that User, who is deemed to have full legal capacity to enter into legal acts.

2. Responsibility for passwords

The User is responsible for safeguarding their login details and for any activity within their account, and must therefore keep them strictly private and confidential; sharing them with third parties is prohibited. Any action carried out through the User’s Account is presumed to have been carried out by the User, and no evidence to the contrary will be admitted.

Conexión Fácil is not responsible for any damages that may result from security incidents, or for damages related to the disclosure of the User’s username or password, when these are attributable to the User. If there is any kind of security breach, or if it is found that someone has accessed their account without authorization, the User must notify Conexión Fácil immediately.

If the password is forgotten, or in any other circumstance that poses a risk of access and/or use by unauthorized third parties, the User will notify Conexión Fácil immediately so that the password can be blocked and/or replaced at once. In any case, all operations or transactions carried out before such notice will be deemed to have been carried out by the User, who, where applicable, will be responsible for and will pay the expenses and damages arising from any unauthorized access to or use of the website and/or the App.

Use of the site and/or the App

When the User and/or family member or trusted person, as well as the healthcare staff, register, they will automatically receive a welcome email with their Username and password, and instructions to download the application called “EasyMed” on their mobile phone or tablet with compatible software, Android or iOS. Once the App has been downloaded, they must follow the instructions displayed and complete the requested information.

Under no circumstances is any right, title or interest transferred as a result of the materials or software downloaded. It is strictly prohibited to reproduce, publish, transmit, distribute, display, modify, sell or participate in the sale of any of the content, of the site or of any related software. All the software used on this site is the property of Conexión Fácil or its suppliers, and was created as a tool to make navigating the site easier. Conexión Fácil reserves the exclusive and unilateral right to cancel or suspend the account of any User who breaches the prohibitions set forth in these terms and conditions, as well as to claim the resulting damages.

Any use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site, is exclusive to Conexión Fácil.

Circumstances under which Users may be cancelled, suspended or disabled

• Duplicate accounts. Each User is identified by their Username. Therefore, if a User registers under different identities, they may be permanently disabled from operating on the site and/or the App. If the User has been suspended for this reason, a copy of the document with which they registered on the site and/or the App must be sent so that Conexión Fácil can verify their identity.
• Irregular operations. All Users must behave correctly, in line with the Terms and Conditions they accepted when registering. If a User is suspected of trying to harm others through irregular operations or of trying to contact them improperly, Conexión Fácil may suspend them or even permanently disable them from operating on the site and/or the App. Without prejudice to the foregoing, Conexión Fácil also reserves the right to hand over all information regarding that User and their operations to the competent authorities, in order to safeguard the security of the Users.
• Inappropriate language. For the proper provision of the services offered on the site and the App, and to keep a safe and friendly community, respect among Users and healthcare staff is a necessary condition. For this reason, vulgar, insulting or inappropriate language is not allowed. Any User who uses inappropriate language may be temporarily suspended, or even permanently disabled from operating on the site and the App, and their registration cancelled.
• Problems with registration data. Our goal is that only those who have provided verifiable information about their identity belong to the community. Any account that does not provide true and verifiable information may be suspended, or the User may even be disabled from operating on the site and/or the App, until they send us valid proof of their identity.
• Any other act that, in the sole, exclusive and unilateral judgment of Conexión Fácil, is sufficient to cancel, suspend or disable a User’s registration.

Billing (digital tax receipt, “CFDI”)

The payment receipt for the services contracted in the App will be sent to the email address registered by the User.

If the User requires an invoice (CFDI) for the service, they must request it at the time of registration, and must provide the tax information requested for that purpose. The invoice will only be issued once the payment is confirmed. If the User registers their tax information later, invoices will only be issued for payments made after that information was registered; no invoice can be issued for tax purposes for earlier payments.

Liability

At Conexión Fácil we work to keep a safe community where Users can operate with confidence. Accordingly, Conexión Fácil is not responsible for any damages to the Site or the App arising from interference, omissions, interruptions, computer viruses, breakdowns or disconnections in the operation of the electronic system, mobile device and/or tablet due to causes beyond Conexión Fácil’s control; for delays or blockages in the use of the system caused by deficiencies or overloads on the Internet or in other electronic systems; or for damages that may be caused by third parties through unlawful intrusions beyond Conexión Fácil’s control.

The User is also informed that Conexión Fácil only provides the Software through which the service is provided by means of the “EasyMed” App. It is therefore not responsible for the information exchanged between the User and the third parties designated by the User, nor for any other information stored in the application, such as diagnostic studies and their interpretations, medical prescriptions, among others, or any other information shared in the App by the healthcare staff and the User, family member or authorized person.

Finally, Conexión Fácil expressly informs the User, family member and/or authorized person, as well as the healthcare staff, that use of the App IS NOT a substitute for a medical visit or consultation. The information entered in the App is for reference only, NOT for diagnosis. If you feel unwell, call your doctor directly and immediately.

Intellectual Property Rights

All materials contained on the site and in the App, including videos, text, images, photographs, designs, icons, illustrations, trademarks and other intellectual property, are owned, held, controlled or licensed by Conexión Fácil or by third parties that have licensed their materials to it.

Likewise, the collection, arrangement and assembly of all the content on the site and/or the App is the exclusive property of Conexión Fácil, S. de R.L. de C.V.

Any copying, distribution, transmission, retransmission, publication, printing, dissemination and/or commercial exploitation of the material and/or content published through the Platform is strictly prohibited without the prior express written consent of Conexión Fácil or, where applicable, of the holder of the corresponding intellectual property rights.

Indemnification

The User will hold harmless Conexión Fácil, as well as its affiliates, controlled and/or controlling companies, officers, directors, successors, administrators, representatives and employees, from any claim brought by other Users, third parties or any body, related to the User’s activities on the site and/or the App, compliance and/or non-compliance with the Terms and Conditions or other Policies, and any violation of laws or third-party rights.

Privacy of Information

To use the Services offered by Conexión Fácil, Users must provide certain personal data. Your personal information is processed and stored on servers or magnetic media that maintain high standards of physical and technological security and protection. For more information on the privacy of Personal Data and the cases in which it will be disclosed, please see our Privacy Notice.

The User is likewise informed that the data will be used as set out in the Privacy Notice available on the Site and in the App, for the purpose of fulfilling the obligations arising from contracting the services offered on the Site and in the App, in accordance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties and its Regulations, as well as other applicable legal provisions.

Cancellation and/or suspension of the service

The User can suspend their subscription or delete their account at any time from the App. To do so, they must go to their Profile and open the “My account” option (in family member, caregiver or doctor profiles, the option is called “My subscription”). There they will see the status of their subscription and the available options. The App will ask for confirmation before applying any change.

Suspending the subscription. With the “Suspend my subscription” button:

• During the trial period: the trial period ends at that moment and the User loses access immediately. No charge is made.
• With a paid subscription: the subscription will no longer renew. The User keeps access until the last day of the paid period (monthly or yearly), and no further charges will be made from that date on.
• If the User pays for the subscription of one or more patients: those patients will also lose their coverage when the User’s subscription ends.
• Only the person who pays for the subscription can suspend it. If the User’s access is covered by another person or by their institution, they must contact that person or institution.

Deleting the account. With the “Delete my account” button, the User’s data, care circle and records are permanently deleted. If the User has a subscription, it is cancelled the same day, with no prorated refund for the unused period. This action cannot be undone.

If the subscription cannot be cancelled automatically (for example, because of the payment method used), the App will tell the User, who can request the cancellation by writing to soporte@conexionfacil.com.

The service will also be suspended automatically when the payment for the corresponding period is not received.

Non-discrimination

At Conexión Fácil, we work constantly to respect human dignity, avoiding discrimination against any person and/or any act whose purpose or result is the denial, exclusion, distinction, impairment, obstruction or restriction of the rights of people, groups and communities on the grounds of ethnic or national origin, physical appearance, skin color, language, gender, age, disability, social condition, immigration status, health conditions, pregnancy, religion, opinions, sexual preference, sexual orientation, gender identity, gender expression, sex characteristics, marital status or any other ground that may undermine human dignity, such as misogyny, any manifestation of xenophobia, racial segregation, antisemitism, Islamophobia, as well as racial discrimination and other related forms of intolerance.

Jurisdiction and applicable law

This agreement will be governed in all respects by the laws in force in the United Mexican States and by the applicable federal legislation.

If you have any complaint or disagreement with the services provided on the site and/or in the App, as a consumer you have the right to go to the Federal Consumer Protection Agency (Procuraduría Federal del Consumidor, PROFECO).

Any dispute arising from this agreement, its existence, validity, scope or performance, will be submitted to the applicable laws and to the competent Courts of Mexico City.

For the interpretation, performance and enforcement of this contract, the parties expressly submit to the jurisdiction of the competent Courts of Mexico City, waiving any other jurisdiction that may correspond to them by reason of their present or future domicile or for any other reason.

Address for any matter related to the services on the Site and/or the App

For any communication related to the services offered on the Site and/or the App, the address of Conexión Fácil, S. de R.L. de C.V. is Avenida Insurgentes Sur número 1431, piso 10, interior A, colonia Insurgentes Mixcoac, Alcaldía Benito Juárez, C.P. 03920, Mexico City, with office hours Monday to Friday from 10:00 to 17:00.

To report failures or technical problems, or for questions about using the App, send a message to +52 56 6106 7539 and we will contact you, or send an email to soporte@conexionfacil.com.

Complaints and claims

The User may call 55 2791 5807 (Mexico City) Monday to Friday from 10:00 to 17:00. Conexión Fácil also makes the email address quejas@conexionfacil.com available to its Users for this purpose.